Refund Policy

This Refund Policy applies to paid Cloudmeshline engagements for application analytics and user segmentation insights: Segment Discovery Workshops, Cohort Insight Reports, Segmentation Health Audits, and Ongoing Insight Retainers. The Site does not process payments; refunds relate to fees paid under a written quote, invoice, or statement of work.

Eligibility

Refunds are available when work has not started as scheduled, when we cancel an engagement we cannot deliver, or when a written agreement explicitly allows a refund for unused prepaid retainer hours. Deposits may be partially refundable as described below.

Timeframe to request

Request a refund in writing within 14 days of the invoice payment date or within 7 days of a cancelled session date, whichever applies. Later requests are reviewed case by case and may be declined if substantial work has already been delivered.

Full refunds

• We cancel a scheduled workshop or kickoff and cannot offer a suitable alternative date within 30 days.
• You cancel in writing at least 7 full days before a workshop start date and no preparatory analysis has been delivered.
• A prepaid retainer month is unused in full because we failed to provide the agreed monthly memo and briefing without a makeup window.

Partial refunds

• You cancel a workshop between 3 and 6 days before the start date: up to 50% of the session fee may be refunded; prepaid preparation already completed may be deducted.
• A report or audit is stopped after kickoff but before the draft deliverable: we refund the unused portion after deducting discovery and analysis hours already performed, billed at the rates in the statement of work.
• Retainers cancelled mid-month: unused days may be credited or refunded proportionally if no monthly deliverable has been issued.

Non-refundable items

• Completed workshops, delivered reports, and completed audits.
• Work already started on inclusion-rule drafting, data review, or stakeholder interviews once materials have been shared with you.
• Third-party costs we pre-approved with you in writing (for example, venue rental for an on-site workshop), once incurred.
• Deposits marked non-refundable in the statement of work when cancellation occurs within 48 hours of a session.

Cancellation and rescheduling

You may reschedule a workshop once at no charge with at least 5 days’ notice. Later reschedules may incur a reschedule fee of up to 20% of the session fee. No-shows for scheduled workshops without notice are charged in full. For reports and audits, timeline changes are agreed in writing and may adjust delivery dates without automatic refund.

Deposits and no-shows

Engagements may require a deposit to reserve dates. Deposits are applied to the final invoice. If you do not attend a confirmed workshop and do not notify us at least 24 hours prior, the deposit is forfeited and remaining session fees remain due unless we agree otherwise in writing.

Work already started and materials

When analysis, interviews, or drafting has begun, fees for that effort are earned. We do not refund for purchased or prepared materials created specifically for your engagement (workshop boards, written rulesets, report sections) once shared with you, even if you later decide not to proceed with remaining phases.

Refund process and timing

Email hello@cloudmeshline.digital with your invoice number, engagement name, and reason. Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfers may take additional clearing time depending on your institution.

Refund method

Refunds are issued via the same method used for payment (bank transfer or other agreed channel). We do not issue cash refunds at our Bangkok address unless expressly arranged.

Exceptions

Nothing in this Policy limits non-waivable consumer rights under Thai law. If a signed agreement conflicts with this Policy, the signed agreement controls for that engagement.

Contact for refund requests

Cloudmeshline, 3864-6 Rama IV, Phra Khanong, Khlong Toei, Bangkok, 10110, Thailand. Phone: +66 2 249 4846. Email: hello@cloudmeshline.digital.